Excellanto Ventures - IT Staffing | Services & Consulting

ERP Support Services

Powering Performance. Enabling Growth.

In today’s fast-paced business environment, a reliable ERP system isn’t a luxury — it’s a necessity. At Excellanto, we offer end-to-end ERP Support Services that empower organizations to operate efficiently, stay competitive, and adapt to constant change.

Whether you’re a growing startup or a global enterprise, our ERP support is built to align with your business goals, simplify complex processes, and unlock the full potential of your ERP investment.

🌐 What Are ERP Support Services?

ERP (Enterprise Resource Planning) systems integrate core business functions—like finance, human resources, sales, supply chain, and customer service—into a unified software platform. But simply installing an ERP isn’t enough. Continuous support, maintenance, and enhancement are crucial to ensure the system works seamlessly across all departments.

That’s where Excellanto ERP Support Services come in.

We don’t just resolve issues. We optimize your ERP to help you reduce costs, improve performance, automate operations, and drive innovation.

💼 Our ERP Support Offerings

🔧 1. Technical Support

  • Bug fixing, error resolution, and system troubleshooting
  • Server/database performance monitoring
  • Installation of patches, security updates & system upgrades
  • Downtime prevention through proactive system health checks

🔍 2. Functional Support

  • Assistance with daily operations across ERP modules
  • Support for Finance, HR, Procurement, Inventory, CRM, and more
  • Workflow design improvements & data accuracy checks
  • Periodic audits to ensure business process alignment

⚙️ 3. Customization & Configuration

  • Tailored ERP features for your specific industry or workflows
  • Report and dashboard customization
  • Form, field, and role-based access control adjustments
  • Business rule automation for smoother operations

🔗 4. Third-Party Integration

  • Integration with CRM tools, e-commerce platforms, payment gateways, BI tools, etc.
  • API-based and plug-in solutions to enhance ERP capabilities
  • Centralized data flow and cross-platform communication

📘 5. User Training & Documentation

  • Comprehensive training programs for employees and ERP admins
  • User manuals, SOP documents, and quick-start guides
  • Hands-on workshops and onboarding assistance

🛠️ 6. 24/7 Helpdesk & Ticketing Support

  • Dedicated support desk to log, track, and resolve issues
  • SLA-based response and resolution times
  • Real-time alerts, email updates, and remote support available

🚀 Why Choose Excellanto for ERP Support?

✅ Cross-Industry Expertise

We have worked with clients across manufacturing, healthcare, logistics, retail, education, and more.

✅ Certified ERP Specialists

Our support team includes functional consultants, technical developers, and database administrators with certifications in SAP, Oracle, Microsoft Dynamics, Odoo, and other platforms.

✅ Cost-Efficient Models

Choose from flexible support packages—monthly retainers, on-demand hours, or fully managed services.

✅ Secure & Scalable

From GDPR compliance to role-based access, we prioritize your data and business continuity.

✅ Business-First Approach

We focus on outcomes, not just uptime. Our support services are aligned with your KPIs, growth strategy, and digital roadmap.

ERP Support That Grows with You

As your organization expands, your ERP needs will evolve. Excellanto ensures you’re not just keeping up — you’re staying ahead. With our dedicated ERP support services, your teams spend less time fixing issues and more time creating value.

📞 Ready to Strengthen Your ERP Ecosystem?

Let’s explore how Excellanto can support and transform your ERP journey.